For heat pump & HVAC installers
“The heat pump's died and it's four degrees.” Answered.
When a cold snap hits, every marginal unit in town fails the same week. An AI receptionist answers in your business name, captures the fault and who's in the house, and flags the urgent ones straight to your phone.
Free to set up · keep your number · live in 10 minutes
Cold snaps break everything at once
The first hard frost is your biggest phone day of the year — and it lands while you're in a ceiling space on someone else's install. The calls you can't take get answered instead of hitting voicemail.
Install enquiries are worth thousands
The big install and ducted-system enquiries come in over autumn, while you're flat out servicing. Whoever answers gets the home assessment; voicemail hands it to the next installer on Google.
Servicing lives and dies on the callback
Filter cleans and pre-winter services are easy jobs to win when the phone gets answered. On Pro the AI pencils them straight into your diary, synced with Google Calendar.
A frosty-morning breakdown call
A real example: a dead heat pump on the coldest morning of the year. The AI captures what you need to triage it — without playing technician or guessing at prices.
Within a minute of hangup: name, number, address, the job and urgency — texted and emailed to you. See how it works →
Your busiest phone week is also your busiest work week
Heat pump work has a cruel rhythm: demand peaks exactly when you have the least capacity to answer a phone. The first cold snap kills every unit that limped through autumn, and suddenly you're fielding breakdown calls between service jobs while the install backlog grows. Every one of those callers is cold right now, which means they ring the next installer the moment yours goes to voicemail. TradieCall picks up in seconds, around the clock, in your business name — the 6am “it's not heating” and the 9pm “it's making a grinding noise” both get answered, triaged and texted to you with an urgency flag within a minute.
Triage is the part that matters in winter. A flat with a newborn and no heating is a different job to a rental that's “a bit slow to warm up”, and the AI asks the questions that separate them. Genuine emergencies are flagged 🚨, and on the Pro plan they can be transferred to your mobile live. The rest queue up as job sheets you work through at smoko — the same logic as any good after-hours answering service, tuned for a trade where cold is the emergency.
Works with the sparkie side of the business
Plenty of heat pump outfits are electrical businesses first — or work alongside one for the circuit and switchboard side of every install. The AI handles that fine: you list all your services during setup, and it answers for the lot, whether the call is a dead heat pump, a new heat pump circuit or a full switchboard upgrade. It never claims work you don't do, and it never gives technical advice down the phone — fault symptoms get captured, not diagnosed. If you run a dedicated electrical arm, the electricians page covers how it handles fault calls on that side.
Install enquiries get the fuller treatment. A “we're thinking about a heat pump for the lounge” caller is a lead worth thousands, so the AI captures the property details and what they're after, and on Pro ($249/mo incl. GST) it can pencil the home assessment into your diary while they're still keen. It never quotes install prices — those need a site visit, and it says so. Starter is $129/mo, there's a 7-day free trial, setup is free and takes about 10 minutes, and there's no lock-in.
What installers ask before switching it on
The next cold snap is already in the forecast.
Be the installer whose phone gets answered. Set it up free, ring it yourself, and only go live when it sounds right.
Get started — free to set up